What to Do When a Document Upload Fails Repeatedly?

If your document does not upload even though it meets the required size and format, the issue is usually technical rather than document-related.

• Ensure the file size is within the permitted limit (up to 5 MB for individual documents and up to 10 MB for combined marksheets, wherever applicable).
• Upload documents only in the accepted formats: PDF, JPG, or PNG.
• Refresh the page and try uploading the document again.
• Clear your browser's cache and cookies before making another upload attempt.
• If the issue continues, switch to another supported browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
• Use a desktop or laptop with a stable internet connection for better upload performance.
• Avoid using public Wi-Fi or unstable mobile data networks while uploading documents.
• Ensure the file is not password-protected, corrupted, or open in another application during the upload.
• Rename the file using simple characters and avoid special symbols in the file name.
• Confirm that the document is fully uploaded before proceeding to the next step or submitting the application.
• If the upload still fails after trying these steps, capture a screenshot of the error (if displayed) and contact the scholarship helpdesk with complete details of the issue.
• Do not wait until the last day of the application period to upload documents, as heavy portal traffic may occasionally affect upload performance.